Background
Millions of travelers and transportation providers in Kenya still struggle to get reasonably priced and trustworthy insurance. The informal transportation industry is frequently left out of traditional insurance models because of distribution difficulties, lack of awareness, and expense.
By collaborating with top insurers like Takaful Insurance and transportation companies, SafiriSure saw a chance to close this gap and guarantee that drivers and passengers could easily obtain per-trip personal accident insurance via the current fare collection systems.
The Partnership Model
Integrating insurance straight into the fare payment process was a straightforward yet powerful concept that served as the foundation for the solution.
The USSD payment platform, made available by SafiriSure, enabled travelers to pay for their tickets and choose whether to purchase per-trip insurance.
The plans were underwritten by Takaful Insurance, guaranteeing extensive coverage at a reasonable price.
By installing the SafiriSure technology on their buses and matatus, transport operators made integration easier.
Key Outcomes
- Greater Insurance Penetration: More than 500,000 travelers chose per-trip insurance in less than six months, greatly increasing coverage in underserved areas.
- Increased Customer Trust: Knowing they were safe on every journey gave passengers more peace of mind. As a result, operators saw an increase in daily ridership and consumer loyalty.
- Growth in Revenue for Partners:Commissions were paid to operators for each insured trip.Platform usage on SafiriSure increased by 30%.Takaful Insurance broadened their customer base to include previously unreachable groups.
- Streamlined Claims Procedure: By using digital fare records and passenger manifests, claims processing was 50% quicker, which increased customer satisfaction.
Challenges & Solutions
Teaching travelers about the advantages of per-trip insurance is a challenge.
On-board awareness initiatives and cooperative marketing efforts with operators are the answer.
The challenge is making sure that various fare collection techniques integrate seamlessly.
Solution:
To provide accessibility for all users, SafiriSure's USSD platform was tailored for both smart and feature phones.
The Greater Impact:
This alliance demonstrated how cross-sector cooperation may promote financial inclusion and social impact in addition to expanding access to insurance.
SafiriSure and its partners are giving millions of people protection they didn't previously have by integrating insurance into routine tasks like commuting.
What Comes Next?
SafiriSure intends to develop this paradigm further into:
- school transportation that provides students with per-trip coverage,logistics fleets, offering real-time safety for both drivers and cargo.
- Additional micro-insurance products, such as medical and life cover, through existing partnerships.
This is the power of collaboration: integrating insurance into daily life and making it affordable and accessible.
Pay Your Fare, Insure Your Trip
At SafiriSure we're dedicated to making every journey effortless, safe, and rewarding for both passengers and conductors.
For passengers, you can pay your fare by dialing *563#
For drivers, conductors and other mobility partners click partner signup below.
You only need to have access to any type of phone
Register
Use the link above to register via our whatsapp chatbot or Dail *563#
Pay Fare
Input the conductor phone number, and fare amount, enter PIN on a pop up
Get Insured
We will load an extra cost of Kes 10/hour* ontop of your fare for insurance
Get Confirmation
You will receive an SMS with your insurance details and fare payment confirmation
Sign up now and embark on a journey filled with ease, safety, and rewards. Let's ride together!
Join SafiriSure today and experience transportation like never before. Whether you're a passenger seeking convenience or a conductor looking to streamline operations, SafiriSure has everything you need to elevate your commute.
Let's ride together!
Together, we will revolutionize transportation payments and insurance access, making commuting safer and more convenient for all involved.
Mobile Wallet Payments:
Bid farewell to the hassle of handling cash. With SafiriSure, conductors receive their earnings directly into their mobile wallets, eliminating the risks associated with carrying large sums of money. Seamlessly track and manage your earnings with ease.
Trip Insurance
Your safety is our top priority. Every fare paid through SafiriSure includes comprehensive trip-based and personal accident insurance coverage. Travel with peace of mind, knowing that you're covered from start to finish.
Seamless payment
We understand the frustrations of traditional payment methods. That's why SafiriSure offers passengers a seamless mobile payment solution. Simply scan, pay, and embark on your journey without a hitch
Streamlined Earnings Management
With SafiriSure, conductors receive their earnings directly into their mobile wallets, ensuring security and efficiency. Manage your earnings effortlessly and focus on delivering exceptional service.
Efficient Passenger Management
Keep track of passengers with ease using our digital manifest feature. Real-time tracking ensures accurate passenger counts, enhancing efficiency and ensuring a seamless journey for everyone on board.
Unlock Exclusive Fuel Savings
Save big on fuel costs with SafiriSure's exclusive fuel card program. Conductors enrolled in will enjoy significant discounts of Kes 2/= per liter, helping you stretch your budget further and optimize your operations.
Welcome to SafiriSure: Redefining Your Commute
At SafiriSure, we believe in revolutionizing the transportation experience for both passengers and conductors alike. Our platform seamlessly integrates convenience, safety, and financial benefits to enhance every journey. Whether you're a passenger seeking hassle-free fare payments or a conductor looking to streamline your earnings, SafiriSure has you covered.
For Passengers
SafiriSure offers the convenience of seamless payment solutions and the added peace of mind of trip insurance
For Conductors
SafiriSure provides efficient payment collection tools, streamlining earnings management and enhancing operational efficiency.
Extra Benefits
Passenger manifest for insurance verification, fuel discounts, insured trip for both passenger and conductor, payments reconciliations, analytics for fleet owners, financial assistance for fuel/tires/service parts, disaster preparedness in the event of an accident.
SafiriSure is your all-in-one solution for transportation payments and insurance
Together, we're transforming transportation payments and insurance access, making commuting safer and more convenient for everyone involved.
Our Vision
To redefine the transportation landscape by seamlessly connecting passengers with trip insurance and empowering conductors with efficient payment collection tools, creating a safer and more prosperous commuting experience for all.
Our Mission
To revolutionize transportation payments by offering passengers seamless fare payments and access to trip insurance. Additionally, to empower conductors with effective payment collection tools, optimizing their earnings and enhancing operational efficiency.
10,000+
Happy Passengers
2800+
Buses and Matatus
280,000+
Insured Trips
4.6
Customer Rating
Convenience and peace of mind to your travel
With SafiriSure, you gain convenience, safety, and prosperity, making us your ultimate transportation partner.
Certified Experts & Team
Skilled professionals providing top-quality service, the highest standards of excellence and customer satisfaction.
Fast Reliable Services
Use our whatsapp or shortcode to enable you sign up and enjoy the benefits of the fastest way to pay and receieve fares
24/7 Premium Support
Our team is ready to respond to any issues as you enjoy seamless payment and reception of your fare.
Frequently Ask Questions
How long does my fare take to reflect?
This is done in real time/immediately since it is based on the M-Pesa system. The conductor will confirm once the money hits his mpesa wallet and also a notification will be sent to you via SMS.
How much is the insurance?
Our pricing is based on the duration of the trip. We provide the amount which is loaded ontop of your fare amount, ensuring transparent and fair pricing. We start at Kes 10/hour
How do I register to your system?
We have two ways to register, you can use our whatsapp chatbot link(send "partner" to 0725500771 on whatsapp) or use our USSD shortcode(*563#)
How can I claim benefits in the event of an accident?
We understand the importance of convenience, so we allow clients to use our whatsapp chatbot to fill in details and claim a benefit. (click here to Claim) you can also call our number on 0725500771 or our toll free number 0800724775 anytime.
Do you offer any guarantees or warranties on your work?
Yes, we stand behind our work with a satisfaction guarantee and warranties on specific services and materials, providing our clients with peace of mind and trust in our services.
Refund Policy for SafiriSure Travel Insurance
At SafiriSure, a Motisure Brand, we prioritize transparency and customer satisfaction. Our refund policy is designed to provide clarity and confidence when purchasing our travel insurance products. Below are the terms and conditions governing refunds for our travel insurance policies:
1. Eligibility for Refunds
Cooling-Off Period: Customers are entitled to a full refund if the cancellation request is made within 14 days of the policy purchase and no claims have been made, nor has the coverage period started.
Non-Refundable Situations: Refunds will not be provided if:
The coverage period has commenced, regardless of whether any claims have been made.
Claims have been initiated or paid under the policy.
The policy includes non-refundable add-ons or bespoke customization.
2. Refund Process
Request Submission: To request a refund, customers must submit a formal refund request via our customer service portal or email at support@motisure.com. Please include your policy number and proof of purchase.
Review Period: All refund requests are reviewed within 7 business days. Customers will be notified of the refund status via email.
Processing Time: Approved refunds will be processed within 14 business days from the approval date and will be credited back to the original payment method.
3. Partial Refunds
Pro-Rated Refunds: If applicable, partial refunds may be offered for certain policies canceled before the coverage start date, minus any applicable administrative fees.
4. Administrative Fees
Refunds are subject to a KES 1000 administrative fee to cover processing costs.
5. Non-Refundable Services
Policies purchased for trips already commenced or completed.
Premiums for previously filed or approved claims.
Custom plans and non-standard add-ons specific to individual customer needs.
6. Special Circumstances
Emergency Cancellations: In exceptional cases such as a government advisory prohibiting travel to the insured destination or other uncontrollable events, a full or partial refund may be issued at the company’s discretion.
7. Contact Us
For any questions related to this refund policy or for assistance with refund requests, please contact our customer support team at +254725500771 or support@motisure.com
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